Returns

 

Returns

1. Refund requests must be made within 14 days of delivery date. After 14 days from delivery date you must contact Christoffah Customer Service here to determine the best course
of action. Christoffah will not issue refunds for products purchased through other entities, such as distributors or retail partners. Defective units are covered under Christoffah's one year limited warranty policy will be replaced at Christoffah's cost. See “Returning Products Under Warranty,” below, for information on warranty returns.


2. A copy of the Christoffah credit card purchase receipt, and a copy of the original Christoffah invoice may be requested prior to Christoffah Customer Service issuing a Return Authorization.


3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature and other components. Christoffah reserves the right to reject any
refund request if the product is received damaged or if any accessories, literature or other original components are missing.


4. A Return Authorization (RA) number must be obtained prior to returning the product; to request an RA number, please email or call +1(441)707-0829, and provide the following information:

  • Name
  • Address
  • Phone
  • Reason for Refund
  • Date of Purchase
  • Unit Serial Number


5. Upon written receipt of the RA number, send product to:
Christoffah
Attention: Non-Warranty Returns Department
RA #[RA number]
#1 Sunset Strip, Lower Office
Pembroke,
Hamilton, HM03
Bermuda


6. Please mark with the RA number on the outside of the package.


7. A copy of the Christoffah credit card purchase receipt, and a copy of the original Christoffah invoice, should be placed inside the return package so that it is easily visible.


8. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.


9. Products received that do not meet the above return criteria may be returned to the customer via ground shipment.


10. You may be responsible for shipping costs for returning the product to Christoffah's, PM warehouse. Product should be shipped so that it can be tracked and/or insured; Christoffah is not responsible for products lost or damaged during return shipment.


11. Returns may be subjected to a 10% restocking fee. Shipping charges may be nonrefundable.


12. Funds will be credited within 5 days of receipt of returned product pending qualification and subject to above criteria.

 

Returning Products Under Warranty


1. Defective products are covered by Christoffah's one-year limited warranty policy.


2. To return a product under the warranty policy, read and understand the Limited Warranty Policy at www.christoffah.com.


3. A Return Authorization (RA) number must be obtained prior to returning the product;
to request an RA number, please email or call +1(441)707-0829, and provide the following information:

  • Name
  • Address
  • Phone
  • Reason for Return
  • Date of Purchase
  • Place of Purchase
  • Unit Serial Number


4. Upon receipt of the RA number, send product to:
Christoffah
Attention: Non-Warranty Returns Department
RA #[RA number]
#1 Sunset Strip, Lower Office
Pembroke,
Hamilton, HM03
Bermuda


You have up to 30 days from Christoffah issuing your RA number to return your product to our facility. Products received after the 30 day period may be returned to you.


5. The RA number must be clearly marked on the outside of the package.


6. A copy of the credit card receipt, and Christoffah invoice if applicable, must be placed inside the return package so that it is easily visible.


7. Products received without an RA number and the required documentation as specified above may not be accepted or processed for return.


8. Products received that do not meet the above return criteria may be returned to you via ground shipment.


9. You may be responsible for shipping costs for returning the product to Christoffah's, PM warehouse. Product should be shipped so that it can be tracked and/or insured; Christoffah is not responsible for products lost or damaged during return shipment.